Camping accommodation or pitch booking by private individuals

Contact details of the Service Provider :

CAMPING LA BRUYERE 

• SAS PALYA – RCS Chambéry 823 304 159  
•  594 route de la Bruyère 73160 SAINT JEAN DE COUZ 
• Phone : 06.09.06.50.35  
• Mail Address : contact@camping-labruyere-savoie.com  
• Website : www.camping-labruyere-savoie.com  

DEFINITIONS :  

BOOKING or RESERVATION or RENTAL : service provision. 

SERVICES: seasonal rental of camping accommodation or pitch. 

ACCOMMODATION: tent, caravan, mobile home and chalet. 

ARTICLE 1 – SCOPE OF APPLICATION  

These General Terms and Conditions of Sale apply, without restrictions or reservations, to any camping accommodation or pitch rental on the La Bruyère campsite, operated by SAS PALYA (the “Service Provider”), to non-professional clients (“the Clients” or “the Client”), on its website www.camping-labruyere-savoie.com or by telephone, post or email, or where the Service Provider markets its Services. 

The Services main characteristics are presented on the website www.camping-labruyere-savoie.com or in written form – paper or electronic – should the booking not be made on-line.

 The Client is required to read them before finalising its booking. The choice and purchase of a Service is the sole responsibility of the Client.

These General Terms and Conditions of Sale apply to the exclusion of all other terms and conditions of the Service Provider, namely those applicable for other marketing channels for the Services. 

These General Terms and Conditions of Sale are accessible at any time on the website and will prevail, where applicable, over any other version or any other contractual document. The version applicable to the Client is the one on the website or communicated by the Service Provider when the Client makes its booking. 

Unless proven otherwise, the data recorded in the Service Provider’s IT system constitutes proof of all transactions concluded with the Client. 

Under the conditions defined by the Data Protection Act and the European Data Protection Regulation, the Client has, at any time, a right of access, rectification and opposition if the processing is not essential to carry out the booking, and can request the processing of all its personal data to be suspended by written notice, by post and justifying its identity, addressed to : CAMPING LA BRUYERE
SAS PALYA
594 Route de la Bruyère 73160 SAINT JEAN DE COUZ

The Client declares to have read these General Terms and Conditions of Sale and to have accepted them either by ticking the box provided for this purpose before completing the online booking, as well as the general conditions of use of the website www.camping-labruyere-savoie.com or, if the booking was not made on the internet, by any other appropriate means. 

ARTICLE 2 – RESERVATIONS

The Client selects on the website, or provides information on any document made available by the Service Provider, the services it wishes to book, according to the following terms and conditions:  Book on the website www.camping-labruyere-savoie.com The Client has placed his booking by selecting the desired services, filling in the required fields and making the payment of the deposit. 

The Service Provider validates the booking and the payment of the deposit by sending an email to the Client with the confirmation letter, the deposit invoice and the rental agreement for the accommodation in duplicate by mail. For the rental of accommodation, the Client returns to the Service Provider a dated and signed copy of the rental contract. 

Booking by phone or email: The Client places his booking by giving all the necessary information by phone or email. 

The Service Provider sends an email to the Client with the letter detailing the booking, the amount of the deposit to be paid and the General Terms and Conditions of Sale. Upon receipt of payment of the deposit, the Service Provider confirms the validation of the booking by sending an email to the Client with the confirmation letter, the deposit invoice and the rental agreement for the accommodation. For the rental of accommodation, the Client returns to the Service Provider a dated and signed copy of the rental contract. 

The Client is responsible for verifying the accuracy of the booking and to immediately report any errors to the Service Provider. 

The booking will only be deemed confirmed after the Service Provider has sent the Client a confirmation accepting the booking by email or post or upon signature of the contract should the booking be made directly at the premises where the Service Provider markets its Services. 

All bookings made on the website www.camping-labruyere-savoie.com constitute a contract concluded remotely between the Client and the Service Provider. 

All bookings are nominative and cannot, under any circumstances, be transferred. 

Minors over 16 can stay on the campsite without their parents or legal guardians, provided that the latter have given the campsite written parental consent. 

The Service Provider reserves the right to refuse a Client if the latter has previously caused damage, violates safety rules or interferes with the peaceful enjoyment of other Clients. 

Length of stay: La Bruyère campsite does not offer seasonal packages, and therefore does not accept stays for the entire season or stays lasting more than 20 nights. The nature of the stay must have exclusively a leisure or vacation tourist character.

ARTICLE 3 – PRICES

The Services offered by the Service Provider are provided at the rates in force on the website www.camping-labruyere-savoie.com or on any information medium provided by the Service Provider when the booking is made by the Client. Prices are in Euros, with value added taxes.

The prices take into consideration any reductions that may be granted by the Service Provider on the website www.camping-labruyere-savoie.com or on any information or communication medium.

These prices are final and not revisable during their validity period, as provided for on the website www.camping-labruyere-savoie.com, in the email or in the written proposal addressed to the Client. Beyond this validity period, the offer lapses and the Service Provider is no longer bound by the prices.

An invoice is prepared by the Seller and given to the Client at the latest when payment of the balance is due.

For bare pitches, the rates for the stay include the use of the rented site as well as free access to the sanitary facilities of the campsite.

For accommodation, the rates for the stay include water, electricity and gas under normal conditions of use, free access to the sanitary facilities of the campsite, as well as the use of the rented accommodation with all its own equipment, in accordance with the rental agreement.

Any abnormal or disproportionate use of the equipment may be subject to additional invoicing.

3.1. TOURIST TAX

The tourist tax, collected on behalf of the municipality “Coeur de Chartreuse” is included in the prices. Its amount is determined per person and per day and varies according to the destination. This tax must be paid when paying for the Service and is shown separately on the invoice.

ARTICLE 4 – PAYMENT TERMS 

4.1. ADVANCE PAYMENT

Amounts paid as deposit are considered advance payments. They constitute a charge on the total price due by the Client.

When booking, the Client must make an advance payment corresponding to 30 % of the total price for the Services booked and provided.

• For the rental of accommodation, it must be paid upon receipt of the final rental agreement and attached to the copy to be returned. This amount will be deducted from the total price of the booking.

The Service Provider will not refund any amount if the Client cancels (except in cases provided for in article 6.4 of these General Terms and Conditions).

The balance of the stay must be paid in full 30 days before the date of arrival (failing this the booking will be cancelled).

In the event of a late reservation less than 30 days before the date of arrival, the entire stay will be paid in full upon placing the order.

•   For the rental of a pitch, it must be paid upon receipt of the order confirmation email.

  This amount will be deducted from the total price of the booking.

The Service Provider will not refund any amount if the Client cancels (except in cases provided for in article 6.4 of these General Terms and Conditions).

The balance of the stay must be paid in full at the arrival.

4.2. PAYMENTS

Payments made by the Client will only be deemed final when the Service Provider has actually received the amounts due.

A late payment will result in the immediate payment of all sums owed by the Client, without prejudice to any other legal action the Service Provider would be entitled to file against the Client.

4.3. NON-COMPLIANCE WITH THE PAYMENT TERMS

In addition, the Service Provider reserves the right, in the event of non-compliance with the above-mentioned payment terms, to suspend or cancel the provision of the Services booked by the Client and/or to suspend the performance of its obligations after a formal notice to comply remains ineffective.

ARTICLE 5 – PROVISION OF SERVICES

5.1. PROVISION AND USE OF SERVICES

The pitch can be occupied from 2 P.M on the day of arrival and must be vacated by 12 noon on the day of departure.         

The camping accommodation can be occupied from 3 P.M on the day of arrival and must be vacated by 10 A.M on the day of departure.

The camping accommodation and pitches are made available for rental for a given number of occupants and may not, under any circumstances, be occupied by a greater number of people.

The camping accommodation and pitches will be left in the same state of cleanliness as they were on arrival. If the Client fails to comply, an additional sum of €40 will be paid by the Client to cover cleaning costs. Any damages to the accommodation or of its accessories will result in immediate repairs to be borne by the Client.

The inventory carried out at the end of the stay must be strictly identical to that at the start of the stay. 

5.2. SECURITY DEPOSIT

For accommodation rentals, the Client must pay a security deposit of €150 (by imprint of bank card without debit) when the keys are handed over. This amount will be returned to the Client on the last day of the stay rental subject to a deduction to cover costs for damages.

This deposit does not constitute a limit of liability.

ARTICLE 6 – DELAY, INTERRUPTION OR CANCELLATION OF THE STAY BY THE CLIENT

No reduction will be granted in the event of delayed arrival, early departure or change in the number of people (whether for part/the entire duration of the planned stay).

6.1. CHANGES

In the event of a change in the dates or the number of people, the Service Provider will endeavour to accept the requests for change of date, subject to availability, without prejudice to any additional costs; in all cases, this is a simple obligation of means, as the Service Provider cannot guarantee the availability of a camping pitch or accommodation or of another date; in these cases, an additional sum may be requested.

The Service Provider may allocate accommodation or location different but equivalent to that initially reserved in cases if it is established a clear need.

Any request to shorten the duration of a stay will be considered by the Service Provider as a partial cancellation, the consequences of which are governed by article 6.3.

6.2. INTERRUPTION

A premature departure cannot give rise to any refund from the Service Provider.

6.3. CANCELLATION

•  Cancellation of accommodation reservation more than 30 days before the date of arrival:

If a Client cancels a booking after it has already been accepted by the Service Provider for any cause whatsoever other than force majeure, the advance payment made for the booking, as defined in article 4 – PAYMENT TERMS of these General Terms and Conditions of Sale will be rightfully retained by the Service Provider, as compensation, and no refund will be granted.

 • Cancellation of accommodation reservation less than 30 days before the arrival date:

If a Client cancels a booking after it has already been accepted by the Service Provider for any cause whatsoever other than force majeure, the total amount payment made for the booking, as defined in article 4 – PAYMENT TERMS of these General Terms and Conditions of Sale will be rightfully retained by the Service Provider, as compensation, and no refund will be granted.

• Cancellation of pitch reservation:

If a Client cancels a booking after it has already been accepted by the Service Provider for any cause whatsoever other than force majeure, the advance payment made for the Booking, as defined in article 4 – PAYMENT TERMS of these General Terms and Conditions of Sale will be rightfully retained by the Service Provider, as compensation, and no refund will be granted.

The Service Provider offers the Client to take out optional « Campez Couvert » Cancellation / Interruption insurance when booking, with the insurer Gritchen Tolède et Associés.

The insurer undertakes to reimburse the Customer for all or part of the stay in the event of an event preventing the stay or requiring its interruption. The general conditions are available on request from the Service Provider, on the Service Provider’s website, or on the insurer’s website  www.campez-couvert.com.

The Client must notify the Service Provider by email as soon as the event preventing the stay or requiring its interruption occurs.

The Client must also notify the insurer by email of any loss likely to lead to coverage within 10 working days (period reduced to two working days in the event of theft).

6.4. CANCELLATION IN THE EVENT OF A PANDEMIC

6.4.1. In the event of total or partial closure of the establishment during the booked dates (forbidding total or partial access to guests, insofar as the Client is directly concerned by the enforcement of this measure) decided by the public authorities, and not attributable to the Service Provider, the amounts paid in advance by the Client for the booking will be refunded within 6 months.

However, the Service Provider cannot be held liable for additional compensation beyond this refund of amounts already paid when booking the stay.

6.4.2. Notwithstanding the provisions of article 6.3 CANCELLATION, if the Client is forced to cancel the entire holiday due to government-imposed measures that do not allow citizens to travel (general or local lockdown, travel ban, closing of borders), even though the campsite is able to fulfil its obligation and to welcome Clients,

the Service Provider will issue a credit note corresponding to the amounts paid by the Client. This credit note, which is non-refundable and non-transferable, will be valid for 18 months.

6.4.3. Notwithstanding the provisions of article 6.3 CANCELLATION, any cancellation of the stay due to the Client being infected by Covid-19 or any other infection considered to be part of a pandemic, which is duly justified, or is identified as a contact case, and that this situation calls into question its presence on the campsite on the planned dates will result in the issue of a non-refundable credit note valid for 18 months.

In all cases, the Client must imperatively justify the event making them eligible for this right to cancellation.

6.4.4 – If the Client subscribes to a specific insurance covering the risks listed in Article 6.4.2 or Article 6.4.3, the insurance compensation received by the Client will be deducted from the amount of the credit note, referred to in Articles 6.4.2 or 6.4.3.

ARTICLE 7 – OBLIGATIONS OF THE CLIENT

7.1. CIVIL LIABILITY INSURANCE

The Service Provider cannot be held responsible for thefts, damage or accidents occurring to the Client’s personal property, equipment or vehicles during his stay.

The Client on a pitch or in accommodation must have subscribed to a civil liability insurance policy. A copy of the insurance policy may be requested from the Client before the start of the stay.

7.2. PETS

Pets, maximum of 2 (dogs, cats, etc.) are accepted on the pitches, subject to being kept on a leash by an adult. Animals must not be left alone without supervision, even tied up or locked in vehicles or accommodations.

Pets are prohibited in the accommodation.

Category 1 and 2 dogs are not accepted.

The Client must be able to present the compulsory vaccination certificates. The Service Provider may refuse any pet owner who does not comply with this clause.

Finally, dogs are accepted for a daily fee available from the service provider and payable locally.

7.3. CAMPSITE REGULATIONS

Campsite regulations are displayed at the entrance to the establishment and at the reception. The Client must take note of these regulations and comply with them. They are available on request.

7.4. SECURITY

Any malfunction of electrical or gas appliances and equipment or of the water service must be reported immediately to the Service Provider. In all cases, the Client must comply with the Safety Instructions displayed in the accommodation or on the internal regulations.

The use of barbecues is authorized on the condition that the Client takes all the safety measures in terms of fire and that it does not cause any inconvenience to the neighborhood, the Service Provider reserving the right to temporarily prohibit their use in case of just cause. Any open fire is strictly prohibited in the immediate vicinity of a hedge, accommodation or a vehicle.

7.5. VISITORS

The Client is required to inform the Service Provider of any visitors who come to visit him. Visitors must report to the reception desk on arrival and state the identity of each person and pay their visit according to the current price. Visitors are the sole responsibility of the Client who welcomes them.

7.6. RESPONSIBILITY

The Client is responsible for any disturbances that may occur on the site he occupies or in the accommodation he rents during the duration of his stay. The responsibility of the Service Provider cannot be engaged in this respect.

ARTICLE 8 – OBLIGATIONS OF THE SERVICE PROVIDER – WARRANTY

The Service Provider undertakes to make its best efforts to ensure that the internal regulations are respected and to put an end to any disturbances that could affect the smooth running of the Client’s stay.

The Service Provider is responsible for the internal infrastructures and undertakes to make his best efforts to maintain them and ensure the Client’s safety during the stay, except in cases where the Client, the people or things he has in his care came to be the author of the damage.

The Service Provider guarantees the Client, in accordance with the legal provisions and without additional payment, against any non-compliance or hidden defect, resulting from a defect in the design or performance of the Services booked. In order to assert its rights, the Client must inform the Service Provider, in writing, of the existence of the defects or lack of conformity within a maximum period of 24 hours from the provision of the Services.

The Service Provider will refund or rectify or have rectified (wherever possible) the services found to be defective as soon as possible and no later than 2 days after the Service Provider has discovered the defect or fault. The refund will be made by credit to the Client’s bank account or by bank cheque to the Client.

The Service Provider’s guarantee is limited to the refund of the Services actually paid for by the Client. The Service Provider cannot be held responsible or at fault for any delay or non-performance resulting from the occurrence of a case of force majeure as defined by French law.

The Services provided through the Service Provider’s website www.camping-labruyere-savoie.com comply with the French laws in force.

ARTICLE 9 – RIGHT OF WITHDRAWAL

Activities related to the organisation and sale of stays or excursions on a given date or at a specified period are not subject to the right of withdrawal applicable to distance and off-premises sales, in accordance with the provisions of Article L221-28 of the French Consumer Code.

ARTICLE 10 – PROTECTION OF PERSONAL DATA

The Service Provider, who drew up these terms and conditions, processes personal data on the following legal basis:

● Legitimate interest by the Service Provider when pursuing:

– prospecting;

– managing the relationship with its clients and prospects;

– organisation, registration and invitation to Service Provider events;

– processing, execution, prospecting, production, management, monitoring of client requests and files;

– the drafting of acts on behalf of its clients.

● Compliance with legal and regulatory obligations when implementing processing for the purpose of:

– preventing money laundering and terrorist financing and the fight against corruption;

– invoicing;

– accounting.

As part of your stay, you have entered into a contract with the Service Provider. This contract will require the processing of your personal data by the Data Controller of the Service Provider.

The data you have entered in the reservation form is processed for the purpose of organizing your stay in accordance with your expectations. The treatments are therefore entirely based on the execution of the stay reservation contract. It is specified that the provision of your Personal Data is necessary for the execution of the aforementioned purpose. Note that only fields marked with an asterisk are required.

In principle, your data is for the exclusive use of the Service Provider. However, if you choose to take out cancellation insurance, your data will be transferred to our partner Gritchen Tolède et Associés based in Bourges. This transfer, based on the execution of your insurance contract, has the sole purpose of allowing you to benefit from financial cover in the event of cancellation of your stay.

The Service Provider only keeps the data collected for the time necessary to carry out the operations for which they were collected and in compliance with the regulations in force.

In this regard, client data is kept for the duration of contractual relations plus 3 years for the purposes of prospecting, without prejudice to retention obligations or limitation periods.

Regarding the prevention of money laundering and the financing of terrorism, the data is kept for 5 years from the end of the relationship with the Service Provider. In terms of accounting, they are kept for 10 years from the end of the financial year.

Prospect data is kept for 3 years if no participation or registration to the Service Provider’s events has taken place.

The data processed is intended for authorised persons of the Service Provider.

Under the terms of the French Data Protection Act and the European Data Protection Regulation, individuals have the right to access, to rectify, to question, to restrict the use of, to transfer and to delete any data concerning them.

The individuals concerned also have the right to object, at any time, on grounds relating to their particular situation, to the processing of personal data on which the legitimate interest of the Service Provider is based, as well as the right to object to sales prospecting.

They also have the right to define general and specific guidelines regulating how they intend to exercise, after their death, the above-mentioned rights

• by email to the following address: contact@camping-labruyere-savoie.com
• or by post to the following address: SAS PALYA   594 Route de la Bruyère 73160 SAINT JEAN DE COUZ, accompanied by a copy of a signed identity document.

For more information on how your personal data is processed by the Service Provider, you can consult our privacy policy at the following link: https://camping-labruyere-savoie.com/politique-de-confidentialite/

The persons concerned have the right to file a complaint with the CNIL (Commission Nationale de l’Informatique et des Libertés):

• either via the following URL: https://www.cnil.fr/fr/plaintes,
• or by letter to the following address: 3 place de Fontenoy – TSA 80715 – 75334 PARIS CEDEX 07

ARTICLE 11 – INTELLECTUAL PROPERTY

The content of the website www.camping-labruyere-savoie.com belongs to the Service Provider and its partners and is protected by French and international intellectual property laws.

Any reproduction, distribution, total or partial use of this content is strictly prohibited and is likely to constitute a counterfeiting offence.

In addition, the Service Provider retrains all intellectual property rights on the photographs, presentations, studies, drawings, models, prototypes, etc., made (even at the Client’s request) for the purpose of providing the Services to the Client. Therefore, the Client refrains from any reproduction or use of said studies, drawings, models and prototypes, etc., without the express, prior written authorisation of the Service Provider who may make it conditional to financial compensation.

The same applies to names, logos or, more broadly, any graphic representation or text belonging to the Service Provider or used and distributed by the Service Provider.

ARTICLE 12 – APPLICABLE LAW – LANGUAGE

These General Terms and Conditions of Sale and the operations resulting from them are governed and subject to French law.

These General Terms and Conditions of Sale are originally written in French. Should they be translated into one or more foreign languages, only the French text shall be deemed authentic in the event of a dispute.

ARTICLE 13 – DISPUTES

All disputes arising from the purchase and sale transactions concluded pursuant to these general terms and conditions of sale, concerning their validity, interpretation, execution, termination, consequences and others and which could not be resolved between the Service Provider and the Client will be submitted before the competent courts under the conditions of common law.

The Client is informed that, in the event of a dispute, it may resort to conventional mediation or any other alternative dispute resolution method.

In particular, the Client may resort to the following Consumer Mediator free of charge:

CM2C   –   14 Rue Saint Jean  75017 PARIS

Mail Address : cm2c@cm2c.net

Website : www.cm2c.net

ARTICLE 14 – PRECONTRACTUAL INFORMATION – CLIENT ACCEPTANCE

The Client acknowledges having received, prior to its booking, in a readable and understandable manner, these General Terms and Conditions of Sale and all the information referred to in Articles L 111-1 to L111-7 of the French Consumer Code, in addition to the necessary details in application of the decree of 22 October 2008 regarding the prior consumer information on the characteristics of campsite rental accommodation, and in particular:

• the essential characteristics of the Services, taking into account the communication medium used and the Services concerned;
• the price of the Services and associated fees;
• information on the identity of the Service Provider, its address, telephone number, electronic details and its activities, if not apparent from the context;
• information relating to legal and contractual guarantees and their implementation methods; the functionalities of the digital content and, where applicable, its interoperability;
• the possibility of using conventional mediation in the event of a dispute;
• information on the terms of termination and other important contractual conditions.

Any booking by an individual (or legal entity) on the website www.camping-labruyere-savoie.com  implies full and complete acceptance of these General Terms and Conditions of Sale, which are expressly recognised by the Client, who waives, in particular, to avail itself of any contradictory document, which would be unenforceable against the Service Provider.

GENERAL TERMS AND CONDITIONS OF SALE, update on August 23, 2024.